Shipping/Returns

Returns

We are totally confident that you will not want to return your beautiful items, however if you are not entirely happy with your purchase we will happily provide a replacement or refund .
 
Just get in touch using our contact form for a returns code(we cannot process without one) and send the item back to us, unused and in the original packaging within 30 days so we that we may replace or refund your order.

Shipping Rates

 

DESTINATION
SHIPPING SERVICE
UK
ROYAL MAIL 1ST CLASS  *UNTRACKED*
£1.00
1-3 Working days
UK
ROYAL MAIL TRACK & SIGN
£2.00
1-3 Working days
UK
SPECIAL DELIVERY
£6.50
*Next day*
E.U.
ROYAL MAIL INTERNATIONAL STANDARD DELIVERY
*UNTRACKED*
£2.25
5-7 Working days
E.U.
ROYAL MAIL INTERNATIONAL TRACK AND SIGN
£4.00
5-7 Working days
USA & REST OF THE WORLD
ROYAL MAIL INTERNATIONAL STANDARD DELIVERY
*UNTRACKED*
£2.50
5-10 Working days
USA & REST OF THE WORLD
ROYAL MAIL INTERNATIONAL TRACK AND SIGN
£6.00
5-10 Working days

 

SHIPPING POLICIES

 

  • UNDELIVERABLE ADDRESS

Please ensure that your delivery details are in full and correct. We unfortunately cannot be held responsible for incorrect and undeliverable destinations.

 

  • CUSTOMS & IMPORT

If your delivery destination is out of the UK, you may be charged a customs fees / import duty. We have no control over customs and clearance. If additional import charges are due, these are to be paid by the receiver.  *This does not apply to wholesale customers*

 

  • SHIPPING TIMES

All shipping times are an estimate. You should usually receive your order in the allotted timescale but in the unfortunate event that you do not it is highly likely it has just been slightly delayed with the shipping provider. We appreciate your patience.

*(Please see our shipping table for further details on services and timescale)*

 

DESTINATION (UK)

All your beautiful items will be sent with our chosen mail provider ROYAL MAIL.  (Wholesale orders will be shipped via either FedEx, UK mail or Parcelforce)

All UK mail will be posted same day if your order is placed before 2pm.

We only ship out Monday to Friday unless otherwise agreed in advance.

We send our packages via royal mail 1st class shipping so please expect your item within 1-3 working days - our postage charges are £1.00 or free for orders over £25.00. 

There is a further option for Royal Mail Track & Sign service. The delivery time is again 1-3 workings days and this service costs £2.00.

If you need your sparkles urgently for next day delivery, we can send via special delivery for a cost of £6.50. (Orders must be placed by 2pm)

 

DESTINATION (EUROPE)

All your sparkles will be sent out via our chosen mail provider ROYAL MAIL by your chosen international delivery service. 

All international mail will be posted same day if your order is placed before 2pm.

We only ship out Monday to Friday unless otherwise agreed in advance.

We send our parcels via royal mail international shipping so please expect your item within 5-7 working days. Our postage charges are £2.00.

There is a further option for Royal Mail International Track & Sign service. The delivery time is again 5-7 workings days and this service costs £4.00.

We recommend you use the tracked service so in the unlikely event that we have any problems with your order, we can resolve them much quicker. However, we will leave that up to you.

 

DESTINATION (USA & REST OF THE WORLD)

All your sparkles will be sent out via our chosen mail provider ROYAL MAIL AIR MAIL.

All international mail will be posted same day if your order is placed before 2pm.

We only ship out Monday to Friday unless otherwise agreed in advance.

We send our parcels via royal mail international shipping so please expect your item within 5-10 working days. Our postage charges are £2.50.  (Please allow 15 working days for your order to arrive as this is a standard service. Your gems will usually arrive within the 5-10-day timescale but occasionally things can be delayed within your domestic postal service.

There is a further option for Royal Mail International Track & Sign service. The delivery time is again 5-10 workings days and this service costs £6.00.

We recommend you use the tracked service so in the unlikely event that we have any problems with your order, we can resolve them much quicker. However, we will leave that up to you.